Terms & Conditions

Last updated: 29 July 2026

1. About these terms

These Terms and Conditions ("Terms") govern the provision of fire door compliance inspection services ("Services") by Fire & Facilities Consulting Ltd ("we", "us", "the Company") to any client who instructs us ("you", "the Client"). By instructing us to carry out an inspection, you accept these Terms.

2. Definitions

• Responsible Person — the person or organisation with statutory duties for fire safety in the building under the Regulatory Reform (Fire Safety) Order 2005.
• Inspection — the visual, non-invasive fire door assessment carried out by us on the agreed inspection date.
• Report — the written record of findings we provide following an Inspection.

3. Scope of the Service

Our Inspection is a visual, non-invasive, door-by-door assessment carried out against the fire door standards referenced on our website, covering matters such as door leaf and frame condition, seals, gaps, hinges, self-closing devices, glazing and signage. Our Inspection:

• Reflects the condition of each door only at the date and time of inspection;
• Does not involve dismantling, invasive testing, or opening up of doors, walls, or ceilings;
• Cannot identify defects that are concealed, hidden, or not reasonably discoverable by visual inspection;
• Covers only the doors made accessible to us on the day, as set out in the agreed door schedule;
• Is not a fire risk assessment of the building as a whole, and does not replace the Responsible Person's duties under the Regulatory Reform (Fire Safety) Order 2005.

4. Your responsibilities

As the Client (or on behalf of the Responsible Person), you are responsible for:

• Providing safe and full access to all doors to be inspected;
• Ensuring the door schedule provided to us is accurate and complete;
• Acting on the findings in our Report within a reasonable time;
• The ongoing maintenance, repair, and day-to-day management of fire doors both before and after our Inspection — including ensuring doors are not wedged open, altered, or damaged by building users;
• Commissioning a separate fire risk assessment of the building where this is required and has not already been carried out.

Fire door compliance is an ongoing responsibility. Our Report is a snapshot in time; it does not guarantee the future condition of any door, and does not remove the Responsible Person's continuing statutory duty to maintain fire doors in efficient working order.

5. Fees, quotes and payment

Quotes are valid for 30 days from the date issued, unless stated otherwise. Unless agreed differently in writing, invoices are payable within 30 days of the invoice date. We reserve the right to charge reasonable interest on overdue invoices in line with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and rescheduling

We ask for at least 48 hours' notice to reschedule or cancel a booked Inspection. We reserve the right to charge a reasonable fee for cancellations with less notice, or where our inspector attends site and is unable to gain the access agreed.

7. Reports

Our Report is prepared for the Client named on the instruction and is based solely on what was visible and accessible at the time of Inspection. It should be read together with these Terms. We are happy for Reports to be shared with your insurer, fire risk assessor, or local authority, but we accept no responsibility for reliance placed on the Report by any third party we have not agreed to in writing.

8. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.

Subject to the paragraph above, our total liability to you arising out of or in connection with the Services — whether in contract, tort (including negligence), or otherwise — is limited to the greater of (a) the fees paid for the specific Inspection giving rise to the claim, or (b) the level of cover provided by our Professional Indemnity insurance in force at the time of the Inspection. [Specific figures and wording in this section should be confirmed against your current PI policy and a solicitor's advice before this page is published.]

We are not liable for any loss arising from: defects that were not reasonably discoverable by non-invasive visual inspection; deterioration, damage, tampering, or unauthorised alteration of a door occurring after the date of Inspection; failure by the Client or Responsible Person to act on findings in our Report; or reliance on our Report by anyone other than the Client, without our written agreement. We are not liable for indirect or consequential loss.

9. Insurance

We maintain Professional Indemnity and Public Liability insurance appropriate to our work. Details of current cover are available on request.

10. Data protection

Any personal data provided to us is handled in line with our Privacy Policy.

11. Intellectual property

Reports we produce remain our intellectual property, licensed to you for your own use and for sharing with your insurer, fire risk assessor, or local authority as set out in Section 7.

12. Force majeure

We are not liable for any delay or failure to perform the Services caused by circumstances beyond our reasonable control.

13. Governing law

These Terms are governed by the law of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute.

14. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows when it was last revised.

15. Contact

Fire & Facilities Consulting Ltd, 16 The Maltings, Roydon Road, Stanstead Abbotts, Ware, Hertfordshire, SG12 8UU
contact@fire-facilities-consulting.co.uk